PylonMon

Customer journeys: what the browser does, and what it does not

An uptime check tells you the server answered. A journey tells you a customer could sign in, add to cart and reach the order summary. This page is the reference for what that actually involves — including the parts we do not do, because you should know before you buy rather than after.

The script

Seven operations, one per line. That is the whole vocabulary, deliberately:

StepWhat it does
goto /cartNavigate. Relative to the start URL, or an absolute URL.
click Add to cartClick the element whose text or label matches.
fill Email = you@example.comType into the field whose label, placeholder or name matches.
expect Order confirmedWait up to 15 seconds for that text to appear.
absent ErrorAssert the text is not on the page.
wait 3Pause N seconds.
screenshotKeep a picture at this point, not only on failure.

Targets are matched by visible text, label, placeholder or name — the things a person would use to find the control. When that is ambiguous, give it a CSS selector instead: click css:#buy.

a sign-in and checkout journey
goto /login
fill Email = monitor@example.com
fill Password = ••••••
click Sign in
expect Welcome back
goto /cart
click Checkout
expect Order summary
absent Something went wrong

Signing in, and where the password lives

Journeys that matter usually need an account, so this is worth being precise about.

A fill value is sealed with AES-256-GCM before it is stored. The ciphertext is what rides the state document and what comes back on every API response — the value is opened at exactly one moment, when the run is handed to the browser. In the portal and over the API you see a mask, never the password.

Editing the script does not mean re-typing it: send the mask back and the stored value is kept. That also means the mask itself can never be saved as the password by accident.

Two honest notes. Encryption is keyed by an instance secret, and an instance without one stores values in plain text and says so in its log at boot — it can never silently believe it is encrypting when it is not. On pylonmon.com the key is configured, so your values are sealed. And use a dedicated test account with the least privilege that still exercises the flow, not a real customer’s or an administrator’s.

When a step fails

The monitor goes DOWN through the ordinary pipeline — the same immediate re-check, the same escalation ladder, the same incident and status page as any other monitor. What makes the page useful is what rides with it:

pylonmon.com/portal
Checkout — DOWN at step 7: click Checkout · target not found after 8s
goto /login 0.9s · fill 0.2s · click 1.1s · expect 2.4s · goto /cart 1.2s · click Checkout — failed

The timings that decide a failure

There is no per-step retry loop. The re-check is at the monitor level: a failed run is confirmed before it pages, which is what stops one unlucky render from waking anyone. If a flow is genuinely flaky, a wait before the fragile step is the honest fix, not a longer timeout.

How often, and how many

PlanJourneysFastest cadence
Free1every 15 minutes
Pro2every 5 minutes
Team10every 5 minutes
Enterpriseup to 100every 5 minutes

Any paid plan can add +5 journeys for $10/month, prepaid. Runs are not billed individually — there is no per-run charge and no overage, so a journey that runs every five minutes costs the same as one that runs every hour.

What journeys do not do

The part worth reading twice.

Where it runs

A headless Chromium driven over the DevTools protocol, on a dedicated runner — never on the nodes doing the watching, because a machine launching a browser is not a machine you want holding your alerting. The browser is launched for the run and killed afterwards.

Start with the flow you would lose money on

Not every page. The one flow where a silent failure costs you: sign-in for a SaaS, add-to-cart-through-checkout for a shop, the quote form for a service business. One journey on the thing that matters beats twelve on pages nobody completes.

The free plan includes one journey at a fifteen-minute cadence, which is enough to find out whether yours is walkable.

Checkout monitoring · Login monitoring · Documentation · A Shopify checkout, end to end