SMS & voice alert opt-in

Exactly how a PylonMon customer consents to receive text and voice monitoring alerts. This page mirrors the consent step inside the app so it can be reviewed without an account.

1 · Create a free account

Anyone can sign up free at pylonmon.com/portal?signup=1. No text or call is ever sent at sign-up — messaging only ever goes to a number the customer adds themselves, below.

2 · Add your own number with explicit consent

After signing in, the customer opens the Alerts tab, adds an SMS (or Voice) alert channel, enters their own mobile number, and must tick the consent box before the channel can be created. No one else can add a number, and consent is not a condition of purchase. This is the only opt-in path. It looks exactly like this:

What we send

Transactional monitoring alerts only — when a system the customer monitors goes down or recovers, plus on-call and incident escalations. Never marketing or promotional messages. Examples:

• PylonMon: your monitor "api-prod" is DOWN — no response for 2m. Reply ACK/PAUSE — PylonMon Reply STOP to end.
• PylonMon: "api-prod" is back UP (down 6m). — PylonMon

Frequency, rates & opting out

• Message frequency varies — from none in a quiet month to several during an outage, entirely driven by the monitors and escalation rules the customer configures.
• Msg & data rates may apply, charged by your carrier.
• STOP (or STOPALL / UNSUBSCRIBE / CANCEL / END / QUIT) unsubscribes immediately — we confirm once. START resumes. HELP returns support info. The number can also be removed in the dashboard anytime.
• Help any time: support@pylonmon.com.

Policies

We never sell, rent, or share your number. Full messaging & privacy policy: pylonmon.com/legal#sms.

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